Logging in to EchoSolv has never been easier with Single Sign-On (SSO). If your organisation has SSO enabled, you can enjoy a seamless and secure login experience. This article will guide you through the process of logging in using SSO.
Organisation Admin must enable Single Sign-On for your organisation. You can find out more in the Enabling Microsoft Single Sign-On via OpenID for your Organisation article. If you encounter any issues logging in, please contact the Echo IQ Support team for assistance.
Logging in with SSO
If your organisation has SSO enabled and your email domain is associated with your organisation:
Enter your email on the EchoSolv login page
Authenticate your account through your organisation's SSO provider (Microsoft)
Access EchoSolv
Creating New Users via SSO
If your Organisation Admin has enabled the 'create new users via SSO' option, any new user from the clinic can create an account instantly:
Enter your clinic email address in the EchoSolv Login Page.
When you Login, an account will be created for you automatically.
By default, you will be assigned the SSO-enabled organisation upon logging in
FAQ
What happens when SSO is disabled?
If your organisation disables SSO, users who were created through the SSO process will need to take additional steps to log in the next time around. The next time you log in, you will be required to enter a one-time pass sent by EchoSolv which will then direct you to set up a password for future logins.
I have no roles assigned, what does that mean?
If you receive a pop-up upon logging in that says you have no roles assigned, you will have to contact your Organisation Admin to give you the relevant roles to access EchoSolv. You can find out about specific roles in the User Roles Explained article.